Shinespark Polish FAQ & Policies
Shinespark Polish is an Indie nail polish maker. Each polish is individually formulated, hand mixed, and hand poured, no laboratories here! All polishes are big 5-free, and are carefully made to provide the highest quality polishes! It is my sincere desire to provide you with polishes that you will love, and enjoy using in your manicures and nail art!
Do you really make all the polishes by hand?
Yes. Absolutely and completely. At this time, I don't even use a mixer for the polish, though I frequently do for the soap, lol! All polishes are made in small batches, typically no larger than 8 ounces at a time (16 full size bottles' worth!) in my workroom. I do my best to mix the highest quality of polish possible.
Are your polishes Vegan/Cruelty-free?
Yes! All our polishes are 5-Free, Vegan, and Cruelty-free! I do my best to source the highest quality ingredients to give you the highest quality polish possible!
What exactly does "5-Free" mean, anyway?
5-Free means that all of our polishes are free of the 5 most toxic chemicals that are (or were) commonly found in nail polish. These chemicals are: Camphor, Formaldehyde, Formaldehyde resin, Toulene, and Dibutyl Phthalate (DBP). Additionally, our polish does not contain either ethyl tosylamide, triphenyl phosphate (TPHP), or xylene.
Watermarbling, do your polishes do it?
This is a difficult question. We did reformulate our original 80's Neon Cremes to watermarble beautifully (and they do!). Since then, we also reformulated all of our polishes to use the same base to ideally obtain the same satisfactory spread on water. We have personally had success with our Neon Cremes, the 90's Kids Neon Jellies, and our Multichrome polishes, though it is entirely possible (and likely!) that the others will marble well as well!
Are there any tips that you might give in caring for your polish?
ALL polish benefits from being kept out of the light and heat. Light can break down the base it is kept in and cause premature separation, as well as cause effects polishes such as solars and thermals, to stop changing sooner. While these polishes will always eventually lose their color changing ability, you can prolong it by keeping them in a dark environment, such as a nice, comfy Helmer drawer. ;)
I bought some of your polishes, now what?
Expect them to arrive in a few days. I aim to pack orders the day I receive them, or within 24 hours at the latest. If there is a delay, or the online interface alerts me to an issue, I will email immediately, and let you know. If you have a phone number provided, I may also call you, typically if there is an alert generated by the system. I do this to help protect us both from fraud! I ship everything via USPS, and USPS priority.
Why is international shipping so expensive?
I actually priced the international rates just below what they cost me, so I am genuinely only charging what it costs me to ship those orders, and not even including cost of packing materials. I apologize for this upfront, because I know how much it sucks. :(
I love the new labels, but why is there a small dot with a handwritten date on my new solar/thermal polish?
Starting with the newest polishes (as of 3/2016!) we will be putting a "born on" date on all effects polishes, such as solars and thermals. Since these are made in small batches, these dates will be frequently changing as we make new batches, and thus we will just be hand writing the "born on" dates on the stickers. Most effects polishes, assuming that they are stored away from heat and light, will last at least a year in the bottle.
I'm wearing one of your thermals/solars, and it seems like it stops changing after a few days? Why?
Thermals and solars use special color-changing pigments that react to either temperature or UV rays. Both of these pigments can get "sunburned" so-to-speak, where they will stop changing if exposed to excessive/long-term UV rays, or in the case of thermals, if they are kept at high temperatures for long periods (such as on warm fingernails for several days! ;) This effect is totally normal, and removing and reapplying will allow you to enjoy the effect again like new! Please note that sunscreens will block the action of solar polishes, so if you wear sunscreen regularly and have trouble getting them to change, that is why.
My solar creme polishes aren't as opaque as my other Shinespark creme polishes! Help!
Most of our creme polishes use Titanium Dioxide for opacity. In the case of solar polishes, we choose to avoid this pigment to encourage the transition with UV ray exposure, as Titanium Dioxide is a natural sunscreen (and is used in mineral-based sunblocks!) Unfortunately, one effect of this is a less-opaque polish, hence the less-opaque creme.
I did an awesome mani with your polishes! Can I show you?
Absolutely! Feel free to tag us on Instagram @shinesparkpolish and #shinesparkpolish, for features! We look at ALL tagged pictures! :D
- All sales are final, no returns or exchanges. If there is a legitimate defect, please contact us and we will do everything we can to fix it!
- Shinespark Polish is not responsible for misdelivered items due to incorrectly entered addresses. Addresses are printed as they are received.
- Shinespark Polish is not responsible for packages after they have shipped, however if something arrives broken, please contact us with pictures asap at firstname.lastname@example.org so we can fix the issue.
- Shinespark Polish is not responsible for taxes, tariffs, or duties incurred by Canadian orders.
- Shinespark Polish cannot refund shipping for multiple orders to the same customer, but reserves the right to combine orders into one package for customer convenience.
- If tracking shows a package as delivered, Shinespark Polish will not reship or refund an order.
- Shinespark Polish reserves the right to cancel and refund any order for any reason.